Yelp Expands AI Portfolio
Yelp has launched Yelp Host and Yelp Receptionist, two new voice-driven tools to answer calls, take reservations, and manage bookings for restaurants and local businesses.
These tools are part of Yelp's Fall 2025 product release, aiming to automate customer management and front-of-house communication.
- Yelp Host functions as an AI phone agent to manage guest calls and update reservations.
- It provides wait times, captures special requests, and texts guests a link to join the waitlist or place orders.
Yelp's move signals a broader industry shift toward automating customer management.
Author's summary: Yelp launches AI tools for restaurants.
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