Landlords Criticized for Handling of Damp and Mould Cases
More than 20 landlords have been highlighted in the Housing Ombudsman's latest report for their poor handling of damp and mould cases.
The report, "Learning from severe maladministration", reveals incidents of landlords having poor records, delaying inspections for months, and failing to act despite residents' vulnerabilities.
- Poor records of maintenance and repairs
- Delayed inspections, taking up to a year
- Failure to act despite residents' vulnerabilities
- Poor responses to complaints, exacerbating the situation
A landlord significantly delayed repairs, despite water running down a child's wall when it rained and pouring through light fittings and alarms when an upstairs neighbour had a bath.
The delays caused residents "distress, upset and frustration", while requests for rehousing were ignored.
Author's summary: Landlords criticized for mishandling damp and mould cases.
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