Harness: Next Gen Software Delivery in Financial Services
At Harness’ {unscripted} 2025 event, industry leaders discussed how AI and automation are reshaping software delivery within financial services. The panel evaluated both the advantages and risks of these technologies, emphasizing the importance of guardrails to maintain reliable outcomes.
AI’s Impact on Financial Services
Dill Bath, AI Technical Lead at Allianz, highlighted the role of AI in investment research:
“So that's investment research, really deep-diving into that and getting decisions quicker. There's so much financial data out there, and we've been using traditional machine learning for a long time, but Gen AI is just another tool that can help us get to those buy-sell signals quicker.”
Generative AI is rising rapidly across global fintech, evolving from automating routine tasks to combating financial crime.
Operational Automation
Dill also emphasized improvements in operations through AI:
“The other areas are really around operations – automating manual tasks. We have a lot of third-party and client requests in shared mailboxes, and it's a very manual process in operations, so we're really optimising that.”
Summary
This panel underscored how AI-driven automation enhances decision-making and operational efficiency in financial services, while stressing the need for safeguards to ensure consistent reliability.